At Eurostar on the way to Brussels, an American lady indicated to me to go ahead to the passport queue before her. She said “I’m waiting for my husband” and I said “So am I!” Then I realised how that sounded so I clarified “I’m waiting for my husband, not yours”, to which she replied […]
Choosing to see and focus on kindness can change your entire experience of life, as I discussed with Anne Leatherland on the Be Truly Heard podcast. The full episode is out now and I’d love to hear your thoughts on it, so search Be Truly Heard on your favourite podcast app or listen on Apple
My guest this month is voice specialist and coach, Anne Leatherland. In this piece she explores the way that people express kindness through their voice and shares tips for listening out for that kindness in your workplace. In the modern workplace, where deadlines, tasks, and performance metrics often take centre stage, kindness is a quality
I was at the Royal Berkshire Hospital with my Mum for an appointment to get her new hearing aids fitted. It’s a large, confusing building so we were trying to find the right department. Almost the minute we stopped in a corridor to try and work out where we needed to go, a hospital employee
“As a Blind person, I never thought I would be on social media savoring photos. But the communal Mastodon alt text game is so strong that sweet, poetic or silly descriptions abound on my timeline. Thanks to legions of people who take time to write a meaningful description of the ephemera they post, I learn
“I wrote a post about the Time for Kindness team being ‘mostly straight’ and Sarah, head kindness cheerleader, replied to my message checking that the caption was ok to make sure I was comfortable with the team being referred to as ‘mostly straight’ when I’m not. She wanted to ensure I felt seen and recognised.
For Loneliness Awareness Week this year, Southern Universities Purchasing Consortium took the theme, ‘random acts of connection’ and turned it into a way to connect their team through an all-staff quiz! We hear it went really well and it’s such a great way to encourage connection in a natural and fun way. What does your
If you know of any podcasts that would be a good fit, I’d love to hear about them – or for you to suggest me to them! Nicolette Evans contacted me to tell me about a podcast she had come across that she thought I would make a good guest for, as an opportunity to
“I had an enquiry email from someone who was going through a rough time – part of my reply said to focus on finding their feet again first. I got a reply to say ‘I don’t know if I’m just having an emotional day or something but your message just hit me, it’s so supportive
“Positive patient experiences start with small acts of kindness. The simple act of a sharing a smile as you pass someone in the corridor, and an acknowledgement by saying hello cultivates a positive culture and caring environment. This month during Patient Experience Month at Albury Wodonga Health we are asking staff to #BeAHelloHero. The challenge
