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Home » Short Stories about Kindness » BeSafe customer service go above and beyond.

BeSafe customer service go above and beyond.

Text reads “So I’m not sure if this is allowed but I just wanted to give a shout out to BeSafe who have astonished me with their level of customer service, and I thought this group is the best to in case anyone was undecided on which ERF car seat to buy! So a bit of background, my son has 20 allergies (and counting as still working them out) and can only wear cotton/bamboo clothes so is a very sensitive little soul. I noticed after he had been in his Be Safe Stretch the back of his neck and sides of his face would come up in a rash. I reached out to BeSafe’s customer service to see if they have shoulder pads in the summer cover material (bamboo) which I currently saving for, but they didn’t - the next thing I know I get an email advising they have made my boy a very special set using the summer cover material. Absolutely gobsmacked and overwhelmed at such amazing thoughtfulness from a company! I highly recommend.”

My sister-in-law told me about this wonderful kindness story she saw in a FB group she’s in. Thank you to the poster who gave us permission to share it too.

“So I’m not sure if this is allowed but I just wanted to give a shout out to BeSafe who have astonished me with their level of customer service, and I thought this group is the best to in case anyone was undecided on which ERF car seat to buy! So a bit of background, my son has 20 allergies (and counting as still working them out) and can only wear cotton/bamboo clothes so is a very sensitive little soul.

I noticed after he had been in his Be Safe Stretch the back of his neck and sides of his face would come up in a rash. I reached out to BeSafe’s customer service to see if they have shoulder pads in the summer cover material (bamboo) which I currently saving for, but they didn’t – the next thing I know I get an email advising they have made my boy a very special set using the summer cover material.

Absolutely gobsmacked and overwhelmed at such amazing thoughtfulness from a company! I highly recommend.”

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