“Positive patient experiences start with small acts of kindness. The simple act of a sharing a smile as you pass someone in the corridor, and an acknowledgement by saying hello cultivates a positive culture and caring environment.
This month during Patient Experience Month at Albury Wodonga Health we are asking staff to #BeAHelloHero.
The challenge is set – can you #BeAHelloHero? – a smile and quick hello can make a big difference to their day, and your own 👋😊.”
We just love this story as it really highlights that kindness has a big impact and is a team effort – the more we show kindness, the more we see kindness, the happier everyone feels – a virtuous circle!
Big thank you to Brooke Ford for allowing us to share this.
Check out even more stories of kindness in healthcare:
Nurse supports patient through painful procedure.
NHS Lothian give goodies to child at train station.
NHS nurses put anxious patient at ease with Taylor Swift performance!